Return & Refund Policy

Return & Refund Policy

Last updated: 2026-11-10

This Return & Refund Policy explains how My Store handles eligible return and refund requests.

Return Window

You may request a return within 30 calendar days after receiving your order. Items must be unused, in their original condition, and returned with the original packaging when possible.

How to Request a Return

To start a return, contact us at mhufler@mlumzmh.cn with your order number, the item you want to return, and the reason for the request. Please do not send items back before receiving return instructions.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible with photos and your order information. We will review the issue and provide the appropriate solution.

Return Shipping

For non-quality-related returns—including personal preference or a change of mind—the buyer bears the return shipping cost..

Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved. Approved refunds are usually processed within 5-10 business days to the original payment method. Your bank or payment provider may need additional time to post the refund.

Order Cancellation

If you need to cancel an order, contact us within 24 hours after placing it. Once an order has been processed or shipped, cancellation may no longer be available.

Contact

For return or refund questions, please contact us at mhufler@mlumzmh.cn.

Store-Specific Conditions

  • 30 Days, and the Difference Between a Return and a Warranty Claim Peripherals are tactile products.
  • A keyboard switch might feel heavier or lighter than expected.
  • The return window exists so you can check the feel in your own setup, not just from a specification sheet.
  • Returns and exchanges can be requested within 30 natural days of receiving the goods.
  • Items returned without valid proof of purchase, with missing components, or with physical damage caused after delivery are not eligible.
  • Shipping costs for returns.
  • For non-quality-related returns—including personal preference or a change of mind—the buyer bears the return shipping cost.
  • If the product has a confirmed non-artificial functional defect or was damaged during initial delivery, the brand covers the return or exchange freight once.
  • If multiple items from the same order are being returned, they must be sent together; otherwise, the buyer is responsible for the shipping costs of the remaining items.
  • What falls outside the return window.
  • Requests made after 30 natural days from delivery are not eligible for a standard return.
  • Products with damage from collision, burning, unauthorized modification, or improper installation are also excluded.
  • Altering or removing identification labels voids return eligibility.
  • If a returned package does not match the original order number, it may be rejected.
  • Warranty is a separate process.
  • The return window is for unused or minimally handled products.
  • If a product develops a functional defect after use, that falls under the one-year limited warranty.
  • The warranty covers non-artificial functional defects during normal use, provided the product has not been modified, disassembled, or repaired with unofficial parts.
  • The warranty does not cover man-made damage, water damage, drops, unauthorized circuit modification, or products without proof of purchase.
  • If a product is tested and found to be functioning normally, the buyer may be responsible for return shipping and inspection costs.
  • How to start either process.
  • For a return, include the order number and the reason.
  • For a warranty claim, include the order number, a description of the issue, and a photo or short video where possible.
  • Do not ship anything back before receiving instructions; unauthorized returns may be delayed or rejected.